IMPORTANT INFORMATION

SHIPPING AND DELIVERY:
All orders are set for production in 5 business days (1 week) following purchase. Once shipped orders should arrive within 2-3 business days. Please note that shipping does not always include tracking details. If you wish to be provided with tracking information, please contact us.

PERSONALIZE YOUR ORDER
Enter your chosen personalized text on the product pages. If you would like to see a design proof of your personalization before we make the item, please include that request on the checkout page. Design proofs are provided within 1 business day of a purchase.

GIFT WRAPPING
If you would like your order to be gift wrapped, please select the gift wrap option with your order. We can also add a personalised note to the recipient – if you would like this added just leave details of the message you would like to add in the ‘notes’ section at checkout.

RETURN POLICY:
We do not except returns on any of our customized products. Once they are engraved we cannot remove the engraving and start over.

Please note that all items are handmade to order so, whilst items are made to resemble both the description and listing images closely, there may be slight variations which add to the character and individuality of each unique item!